Cerimani currently provides shipping within the United
States only. We offer free ground shipping and free returns. We also offer
several flat rate UPS shipping options:
UPS Ground: 2-5 business days at no extra charge
UPS 2 Days: UPS rate*
UPS Next Day: UPS rate*
*our site is directly linked to UPS, which means all rates are calculated by UPS directly and are dependent on delivery location.
We are sorry that you wish to return the product but want you to be delighted with what you keep. Exchanges or refunds can be made within 30 days of initial purchase.
Products purchased must be returned in perfect condition and in their original packaging for us to process an exchange or refund.
To begin, sign into cerimani.com with your login information. Visit "My Orders" at the top right hand portion of the screen (person icon) and a small box will pop-up. From there you may select which item you wish to return. From there, simply print out the shipping label and affix the label to a package with the items to initiate your return process.
If you checked out as a guest on our website, click on "order status" at the bottom of the homepage, enter your order number and billing zip code in the spaces provided and follow the prompts to complete your return
We will send you an email to confirm the initiation process has begun as well as an email once the items have been approved for return. If you have any questions, or issues with your return, email us at firstname.lastname@example.org
We strongly encourage you to obtain a tracking number for your return shipment.
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus $5 delivery charges (exceptions may apply). We will process your refund within 24 hours of receipt. However, your credit card company may take up to 7 working days to refund you.